Last updated: July 2026

Because everything we make is freshly baked to order and perishable, our refund and cancellation policy reflects the nature of handmade food.

Cancellations

• Standard bakes: cancellations are accepted up to 24 hours before the scheduled delivery/pickup for a full refund.
• Custom orders: as these are made specifically for you, cancellations made within 48 hours of the delivery date may not be eligible for a refund of any advance paid.

Refunds

If something is genuinely wrong with your order — for example, it arrives damaged or incorrect — please contact us within 4 hours of delivery with photographs at info.gateauxdamour@gmail.com. We’ll make it right with a replacement or an appropriate refund.

Not eligible

• Change of mind after an order is baked.
• Issues reported after the timeframes above.
• Minor variations in design, colour or finish inherent to handmade products.

How refunds are processed

Approved refunds are issued to your original payment method within 5–7 business days.

Contact

To raise a concern, email info.gateauxdamour@gmail.com — we answer every note personally.