Help

Questions, answered.

Everything you might want to know about ordering, delivery, customisation and care. Still curious? We answer every note personally.

Ordering

Ordering & Lead Time

How do I place an order?
For our standard bakes, you can order directly through the shop. For custom cakes or larger gifting orders, send us an enquiry and we’ll take it from there personally.
How much notice do you need?
Standard bakes are made to order — we recommend placing your order at least 1–2 days ahead. For custom cakes, 3–5 days’ notice is appreciated so we can do them justice. For large or corporate gifting, please reach out as early as you can.
Do you take same-day orders?
Occasionally, depending on the day and the bake. Message us on enquiry and we’ll let you know honestly if we can.
Delivery

Delivery

Where do you deliver?
We currently deliver within a 5 km radius of Purva Zenium, Hosahalli, Bengaluru. More areas will follow — slowly, and only when we can hold the same standard.
How is delivery arranged and charged?
Delivery is arranged to your address on your chosen date. Charges depend on your location within the city — share your area when you order and we’ll confirm the details.
Do you offer pickup?
Yes, self-pickup can be arranged for many orders. Mention it in your enquiry and we’ll coordinate a time.
Custom

Customisation

Can I request a custom cake?
Absolutely — custom cakes are at the heart of what we do. Tell us the occasion, flavour, size and any design references via our enquiry form, and we’ll shape something for you.
Can flavours and sizes be adjusted?
Most of our cakes are available in more than one size, and many flavours can be tailored. Let us know what you have in mind and we’ll advise what’s possible.
Do you do themed or tiered cakes?
Yes, for celebrations and larger occasions. These need a little more notice — please enquire early.
Ingredients

Ingredients & Allergens

Are your bakes eggless?
Yes — everything we make is 100% eggless, without compromising on taste or texture.
Do your products contain allergens?
Our bakes may contain dairy, gluten, nuts and soy, and are prepared in a kitchen that handles these ingredients. If you have a specific allergy, please tell us before ordering and we’ll advise.
Do you have vegan options?
Some bakes can be adapted. Ask us and we’ll let you know what’s possible for your order.
Care

Storage & Care

How should I store my cake?
Refrigerate cream-based cakes and bring them to a cool room temperature for 15–20 minutes before serving. Brownies, cookies and tea cakes keep well in an airtight container.
How long will it stay fresh?
Because everything is baked fresh to order with no preservatives, we recommend enjoying your bake within 1–2 days for the best experience.
Payment

Payment

What payment methods do you accept?
For enquiry-based and custom orders, we’ll share payment details on confirmation. Online payments for standard bakes are available at checkout.
Is a deposit required for custom orders?
For larger custom and corporate orders, we may request an advance to confirm your slot. We’ll always tell you upfront.

Still have a question?

Tell us what you need — we’re always happy to help you plan the perfect bake.